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Shipping
After an order is placed, it is processed within 24 hours and is delivered to you within 7-12 days. We will inform you if there is a delay in delivery of products.
We’re sorry but we do not provide this service as yet. We may provide this facility in the future… .. please check back with us in a while!
We’re sorry but we do not provide this service as yet. We may provide this facility in the future… .. please check back with us in a while!
You are updated via emails regarding your order status. And you can also track your order by logging in to your account on our website and then going to your orders page.
Or if you are not registered with us you can track your order using this form.
If you haven’t received any updates, please get in touch with us.
We are sorry but you cannot return the product to the delivery guy. If you are nor satisfied with the product, please contact us for support.
Our shipping partner will contact you on the phone number you provided when placing the order with us on www.oliverpetcare.com.
We are currently do not have the facility to ship outside of India.
Limited products ship internationally through our Esty Storettps://etsy.me/2Y1INcP
Please allow us up to 12 working days delivery from the date you placed your order. If you have any questions you can contact our support team from here.
Return and Cancellation
An order may be cancelled within 12 hours of placing it, with no charge to the customer. If the product has been shipped, shipping charges will not be refunded.
Please contact our support team to assist you for the same.
Please contact us using this returns form to initiate the return process. Click here to read our Returns Policy.
To return a product, returns have to initiated within 48 hours of receiving the product.
Rehab and medical aids are not returnable. Please contact us in advance of purchase after consultation with your veterinarian.
Please fill out this form to initiate the return process.
Once your return request is approved by us, we will arrange for a pickup. In areas where we do not have Reverse Logistics service, you will have to ship the product safely to us.
If you receive a product which is damaged, immediately notify our support team. A replacement will be sent to you.
Please note that you have to notify us within 48 hours of receipt of the product.
- Only unused products can be returned. The product should be in its original packaging and in same condition as it was delivered to you.
- Products priced below Rs. 200 are not returnable.
- Other items excluded from return are food and shampoos.
- Handicapped Pets products are exchangeable on size. The product must be returned in an unused condition. Reverse logistics (sending it back to Oliver Pet Care is the responsibility of the purchaser)
Refunds & Payments
We will process the refund within 7 working days. This does not include the delay by the Banks or Credit Card Issuers.
The refunds will be issued using the same method of transaction used when placing the order. For e.g. if you had used your Credit Card. The refund will be credited back to your Credit Card.
No! We do not provide Cash on Delivery at the moment.
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